For Patients
Monongahela Valley Associations of Health Centers, Inc. (MVA) is a private, non-profit, West Virginia Corporation that has been providing health care service to residents of north-central West Virginia since 1958. MVA is the parent organization for:
- MVA Health Center – Fairmont
- MVA Health Center – Pediatrics
- MVA Health Center – Shinnston
- MVA Health Center – Mannington
- MVA Health Center – East Fairmont High School Wellness Center
- MVA Health Center – North Marion High School Wellness Center
MVA is committed to providing quality health care, at a reasonable cost, to all residents of its service area.
MVA provides the following services to its patients:
- Family Medicine
- Internal Medicine
- Pediatrics
- Optometry Services
- Pharmacy
- Laboratory Services
- Radiology Services
- Cardiopulmonary Testing
- Social Services
- Free language services to individuals whose primary language is not English, through qualified interpreters and information written in other languages.
MVA providers can and will refer patients to specialists as required by diagnosis. All referrals will be within the guidelines of your insurance and any other third-party payer. Clinical services are provided by Board Certified or Board eligible, residency-trained physicians and certified mid-level providers (nurse practitioners and physician assistants). MVA is recognized in the community as a place to receive quality “Total Health Care in One Convenient Location.”
MVA recognizes that providing health care requires recognizing and respecting patient needs, as well as patients accepting their responsibilities. The following is an overview of what MVA offers and what MVA expects from its patients.
All MVA employees are trained to consider each patient’s right to confidentiality, privacy, security, respect of ethical and personal values, reasonable access to care, resolution of complaints, designation of a substitute decision-maker, information about fee schedules and payment policies, information in order to make care decisions, and a means to resolve conflicts about care decisions.
You have the right to make your own health care decisions. You can expect your doctor or other health care provider to tell you about the nature of any proposed procedure or treatment, its probable benefits or effects, and any predictable discomfort, complications or risks. You have the right to know alternative treatments as well as their risks and benefits. You have the right to ask questions and to decide whether you want treatment or not. Your right to accept medical or surgical treatment also includes the right to refuse it. If you do not understand anything concerning your treatment or care, you have the responsibility to ask questions. Your responsibility as an MVA patient is to make your concerns known to your doctor or any other MVA health care provider with whom you are comfortable. In the event you wish to make life-sustaining health care decisions in advance, please make this known. Your provider will direct you to a staff member who will provide you with information to assist you with creating “Advance Directives for Health Care Decision Making.” An advance directive may be helpful if you ever become incapable of making health care decisions for yourself.
MVA has a patient advocate to whom you can take any concerns or complaints at any time while you are an MVA patient. MVA’s patient advocate will assist you with any health care issues or other concerns you might have. To contact our patient advocate, please call 304-366-0700.
MVA’s staff is dedicated to providing you, the patient, with the highest quality of individualized care possible.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 304.366.0700.
