Your Health is Our Priority
In an effort to maintain the same high-quality care you’ve grown to trust from our organization, your team at MVA will be following new, CDC-recommended safety and sanitation procedures at our facilities. This is what you can expect at your next in-person appointment.
Patient Care & Staff Safety
To protect the health of all patients and staff, we will continue to:
- Screen all employees at the start of each shift
- Screen all patients upon entering the facility
- Require that all employees and patients wear a mask while indoors
- Discourage all guests and caregivers from accompanying patients to appointments, unless medically necessary
To ensure the cleanliness and safety of our facilities, we will continue to:
- Thoroughly clean waiting area, exam rooms, restrooms, elevators and other public spaces throughout the day
- Enforce social distancing by reconfiguring our waiting areas and other public spaces
While we are now accepting appointments for in-person treatment, patients may continue to choose telehealth as an alternative for routine family medicine, internal medicine, pediatric, and behavioral health visits.
Pursuant to Executive Order 9-20, issued by Governor Jim Justice on March 23, 2020, West Virginia residents are ordered to stay at home unless obtaining non-elective medical care and treatment and other vital services.
Accordingly, if you are seeking medical services at this time, please be aware that there is a significantly greater risk that you may be exposed to others who have either been exposed to or are suffering symptoms of COVID-19.
If you are here for elective or non-urgent care, we ask that you do not enter this facility. Instead, we ask that you return to your vehicle or home and telephone us at 304-366-0700 so that we can schedule/reschedule you for a later date when there is a lesser risk of exposure to COVID-19.
By entering this facility at this time, you are agreeing that you require essential, urgent, or emergent medical services. We will do our best to provide you with that care in the safest manner possible under these unique and difficult circumstances. Please note, however, that even though this facility has taken all reasonable precautions to minimize the risks of exposure to COVID-19, it is possible to be exposed to patients and/or staff who are currently showing any symptoms of the virus. Please be mindful of social distancing.
If you are unsure if the care you seek is considered “urgent” or “emergent”, we ask that you return to your vehicle and call us at 304-366-0700, so that we can discuss your care and make a recommendation regarding next steps. MVA is offering Telehealth and Telephonic services at this time, so you may use the same number to request an appointment.
We thank you for your understanding and cooperation with this request!
Effective immediately, MVA Health Center, has implemented additional precautionary measures to reduce transmission of respiratory illness. Measures include increased screening precautions at the entry of our facilities.
If you are at a locked door, please come to the front of our facility, or call 304-366-0700 where someone will assist you.
We are limiting visitors, volunteers, and any non-essential entry into our facility to promote minimizing exposure. Our staff will be contacting patients and rescheduling based upon our current protocol. You can call directly into our facility at 304-366-0700 where we have a triage
phone system set up to assist you.
If you are concerned about the possibility of having COVID-19, please do not walk into a health department, hospital emergency department, urgent care or other health care facility to seek testing or treatment. Before seeking treatment, you can call Mon Health at 304-385-3798 or Ruby Mars Line at 304-598-6000. If you are in distress call 911.
If you are seeking guidance about the COVID-19 virus, please call the WV DHHR Coronavirus Hotline at 1-800-887-4304. For more information about COVID-19, please visit the CDC website at cdc.gov/coronavirus.
Thank you for your support and patience during this challenging time. Our goal is to provide the safest environment available by Communication, Minimizing Exposure, increasing our Infection Control Processes, and follow CDC guidelines.
03/13/2020 Original Advisory
As public concern about COVID-19, Coronavirus, continues to grow, our team at MVA Health Centers encourage our patients and the community to take precautionary measures toward staying healthy and safe as we take steps to prevent the spread throughout the community by promoting a healthy environment.
If you are concerned about the possibility of having COVID-19, please DO NOT walk into a health department, hospital emergency department, urgent care, or any health care facility to seek testing or treatment.
Instead, if you are seeking guidance for the COVID-19 virus, please contact us at 304-366-0700, where you will be transferred to our Express Care Provider.
Please be aware, you could be exposed to COVID-19 at any public facility, including any MVA Health Center location.
MVA has a commitment to keeping all of our patients, visitors, staff, and families safe. Prevention is possible by making smart decisions such as washing your hands, avoiding touching your face, and staying home if you begin to feel sick with symptoms that include: cough, fever, or shortness of breath.
Thank you for your ongoing patience and support as we stay vigilant to prevent the spread of any infectious disease.